What are your shipping costs, and do you offer free shipping?
We offer free shipping on select items for orders over $175. Eligible products will be clearly marked on their product pages or during checkout.
For other orders, shipping costs are calculated at checkout based on the weight, size, and destination of your order. This approach allows us to keep our product prices low and transparent while giving you the flexibility to choose the shipping services that best suit your needs.
How is shipping cost calculated?
Shipping costs are based on the weight and dimensions of the product. For example, a case of a product may cost more to ship than individual items or boxes due to its size and weight. We already offer competitive rates for shipping.
Can I use my UPS account for shipping?
Yes, if you have a UPS account, we are happy to ship on your account. Please email our customer service prior to your order to add your UPS account details. By default, we charge for shipping unless you arrange otherwise with us.
Do I need to be part of a large organization to shop here?
No, Go Bulk Medical welcomes all customers, including individuals, caregivers, and small businesses. You don’t need to be part of a large organization to place an order. Our goal is to make medical supplies accessible to everyone at heavily discounted prices.
Is there a minimum order requirement?
No, there are no minimum order requirements. Whether you need one item or multiple, you can order exactly what you need, when you need it.
How are products packaged and sold?
Our products are sold in various packaging formats:
- Sold by the Case: Items like gauze pads, adult diapers, wipes, and other disposable products are typically sold in bulk cases. These cases provide better value, especially for those who need larger quantities.
- Sold Individually (Each): Larger items such as wheelchairs, shower chairs, and hospital beds are sold individually (each), unless otherwise specified.
- If a product listing does not specify "case(cs)," "pack(pk)," or "packs," it is most likely sold as a single unit (each).
How can I determine the packaging of a product?
Each product page clearly states the packaging format:
- Product Title and Description: Look for terms like "case(cs)," "pack(pk)," or "each(ea)" to understand how the item is sold.
- Quantity Information: If the product is sold in a case or pack, the quantity per case or pack will be listed in the description.
- If there is no mention of a count or unit, the product is sold as a single item (each).
Can I purchase single units of disposable products?
Disposable products such as gauze pads, adult diapers, and wipes are typically sold by the case to offer better value. Single-unit purchases for these items may not be available. However, larger items like wheelchairs and shower chairs are sold individually (each).
What are the benefits of buying in bulk?
Purchasing products by the case offers several advantages:
- Cost Savings: Bulk purchases are priced lower per unit, providing significant savings.
- Convenience: Having a larger quantity on hand reduces the frequency of reordering and ensures you never run out.
- Availability: Ensures that you have an adequate supply when needed, particularly for high-demand items.
Can I order only what I need, even in bulk?
Yes! While we offer bulk products at discounted prices, you can still order just what you need. There's no minimum order requirement, and you can purchase any quantity that suits your needs, whether it's a single item or an entire case.
How do I know if I'm getting a good deal?
At Go Bulk Medical, we pride ourselves on offering heavily discounted prices on all our products. By purchasing in bulk, you’ll enjoy savings without having to worry about being forced to buy excessive quantities. We provide transparent pricing and clear product descriptions, so you'll always know exactly what you're getting.
How can I contact customer service for further assistance?
If you have additional questions or need help with an order, our customer service team is ready to assist you:
- Phone: +1-845-347-2999
- Contact Page: Contact Us
Do you offer bulk discounts for large orders?
Yes, we offer bulk discounts on case orders, allowing you to save more as you purchase larger quantities. For more information about bulk discounts, please contact our sales team, and we'll be happy to assist.
Do you ship to my location?
We offer nationwide shipping across the U.S. to ensure that your products arrive on time, wherever you are. Shipping costs are calculated at checkout based on your location.
Can I return or exchange products?
We want you to be completely satisfied with your purchase. If you’re not happy with a product, please contact us within 30 days of receiving your order to discuss return or exchange options.
Do you offer Medicare or insurance coverage for your products?
No, we do not directly accept Medicare or insurance. However, we provide information on Medicare and insurance coverage for many of our products. For detailed information, please visit our Medicare & Insurance page.
What payment methods do you accept?
We accept all major credit cards via secure online payment and check. If you're a business looking to establish a NET 30 or 60 account, please visit this page for more details.
What are your shipping options?
We ship nationwide and offer a range of shipping options based on your location and the size of your order. Standard, expedited, and bulk freight shipping are available. You can select the option that best fits your needs during checkout.
How long does it take to receive my order?
Standard shipping typically takes 3-7 business days, depending on your location. For expedited or freight shipping, delivery times may vary. You will receive tracking information once your order ships.
Can I track my order?
Yes! After your order is processed, you’ll receive an email with a tracking number that you can use to track your shipment.
Do you supply products directly to caregivers?
Yes, Go Bulk Medical supports caregivers, including those who assist family members with their medical needs. We offer bulk supplies that help make caregiving easier and more cost-effective.
Do you offer discounts for bulk orders?
Our products offer great value, but for larger quantities of a specific item, reach out to us for even more savings. We are happy to offer additional discounts based on your needs.
Can I cancel my order after placing it?
If your order has not yet been processed or shipped, you can cancel it by contacting our support team. Once an order is shipped, it can no longer be canceled but may be eligible for return.
How do I create a government/wholesale account with Go Bulk Medical?
To create a business account, simply fill out this form, and a member of our team will get in touch with you to discuss your needs and set up your account.
I’m a reseller. How do I set up my account as tax-exempt?
If you are a reseller, please email us at info@gobulkmedical.com to request a W-9 form and a reseller application. Once completed, we will update your account to reflect tax-exempt status.