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Money back guarantee

1. Eligibility for Money-Back

  • Timeframe: Returns must be initiated within 30 days of delivery.

  • Product Condition: Items must be unused, in original packaging, and in a resalable state.

  • Exclusions: Opened, used, personalized, final sale, or custom order items are not eligible for a refund.

  • Authorization: Refunds require a Return Authorization (RA) number provided by customer support.

2. How to Claim Your Money Back

  1. Contact Support: Email the support team at info@gobulkmedical.com with your order number, product details, and refund request.

  2. Receive Instructions: Obtain authorization and specific return instructions, including the required RA number.

  3. Return the Product: Ship the item back according to the provided instructions. Returned items must meet all eligibility criteria.

  4. Inspection: Once received, products will be inspected to confirm refund eligibility.

3. Refund Process & Timeline

  • Refund Method: Approved refunds are issued to the original method of payment.

  • Processing Time: Expect the refund within 5-7 business days after return approval and inspection.

  • Deductions: A restocking fee is deducted from eligible refunds, except when the return is due to Go Bulk Medical error (see below).

  • Shipping Costs: Original and return shipping fees are non-refundable except when the return results from company fault.

4. Exceptions — Full Money-Back Guarantee

You are entitled to a full refund (including shipping costs) and a prepaid return label if your item is:

  • Defective

  • Damaged

  • Incorrect (not what you ordered)

Note: You must notify customer support and provide photo evidence within 7 days of delivery to receive these benefits.

5. Non-Returnable & Non-Refundable Scenarios

  • Items that have been opened or used

  • Products not in original packaging

  • Personalized, custom, or “Final Sale” items

These items are not eligible for a refund.

6. Policy Updates

Go Bulk Medical may update this policy; changes are effective immediately upon posting on their website.

7. Contact Information

For any questions or to initiate a money-back claim, contact:
Email: info@gobulkmedical.com