1. Eligibility for Money-Back
Timeframe: Returns must be initiated within 30 days of delivery.
Product Condition: Items must be unused, in original packaging, and in a resalable state.
Exclusions: Clearance items are non-returnable and not eligible for refunds.
Authorization: Refunds require a Return Authorization (RA) number provided by customer support.
2. How to Claim Your Money Back
Contact Support: Email the support team at info@gobulkmedical.com with your order number, product details, and refund request.
Receive Instructions: Obtain authorization and specific return instructions, including the required RA number.
Return the Product: Ship the item back according to the provided instructions. Returned items must meet all eligibility criteria.
Inspection: Once received, products will be inspected to confirm refund eligibility.
3. Refund Process & Timeline
- Approved refunds are issued to the original method of payment.
- Expect the refund within 5-7 business days after return approval and inspection.
- A restocking fee is deducted from eligible refunds, except when the return is due to Go Bulk Medical error.
- Original and return shipping fees are non-refundable except when the return results from company fault.
4. Exceptions — Full Money-Back Guarantee
You are entitled to a full refund (including shipping costs) and a prepaid return label if your item is:
- Defective
- Damaged
- Incorrect (not what you ordered)
Note: You must notify customer support and provide photo evidence within 7 days of delivery to receive these benefits.
5. Non-Returnable & Non-Refundable Scenarios
- Items that have been opened or used
- Products not in original packaging
- Personalized or custom items
- Clearance items
These items are not eligible for a refund.
6. Policy Updates
Go Bulk Medical may update this policy; changes are effective immediately upon posting on the website.
7. Contact Information
For any questions or to initiate a money-back claim, contact:
Email: info@gobulkmedical.com